Care Coordinator

Job Purpose : To coordinate and address patient queries over call.

Core Responsibilities :
• Attending to customer query.
• Communicating with customer and recommending health packages.
• Package Sales.
• End-to-end ownership for managing leads till final billing.
• Capturing relevant and correct patient details in LMS.
• Booking appointments for patients for various locations.
• Eliciting customer feedback and handling customer complaints maturely.
• Interacting with customers on chat for any inquiry or request.
• Maintaining the brand standard.
• Giving customer a delightful overall experience.

Qualifications: Graduation

Experience: 0-5 Years

Competencies:
• Excellent English-speaking skills.
• Have a logical mind.
• Able to persuade and empathize with patients.