Posted time 3 May 2024 Location Chennai, Shollinganallur Job type Full Time Retainer

Purpose of the role

As a Customer Care Representative specializing in healthcare, you will serve as the primary point of contact for customers regarding inquiries, complaints, feedback, and requests related to their healthcare plans and appointments. Your role is crucial in ensuring timely and professional responses to all customer queries, ultimately leading to customer satisfaction. Building sustainable relationships and trust with customers through open and interactive communication will be a key aspect of your responsibilities.


Key Responsibilities

1. Act as the first point of contact for customers regarding inquiries, complaints, feedback, and requests related to their healthcare plans and appointments.
2. To conduct follow-up calls according to provided leads and schedule a minimum of 30 health check appointments daily.
3. Provide timely and professional responses to all customer queries, ensuring customer satisfaction.
4. Build and maintain sustainable relationships with customers through open and interactive communication.
5. Follow communication procedures, guidelines, and policies to ensure consistency and efficiency in customer interactions.
6. Book health check appointments for customers as per their requirements.
7. Conduct continuous follow-ups with customers to aid and ensure closure of their queries or requests.

DESIRED PROFILE

Qualification: Graduation
Experience: 0-5 Years
Competencies:
1. Excellent communication skills, both verbal and written.
2. Strong customer service orientation with a focus on delivering exceptional customer experiences.
3. Ability to handle customer inquiries and complaints with empathy and professionalism.
4. Familiarity with healthcare systems and terminology is preferred.
5. Proficiency in using call center software and systems.
6. Ability to multitask and prioritize tasks effectively.
7. Attention to detail and accuracy in recording customer information and interactions.
8. Willingness to adhere to company policies and procedures regarding customer interactions and data privacy.