Clinic Incharge

Job Purpose:

Ensure effective delivery of services by leading and
tracking all the administrative processes for the
assigned Cluster.

Streamline day-to-day operational activities ensuring
minimum customer grievances.

Responsible for day-to-day operations (including Front
Office, Security, billing & collections and Housekeeping,
Attendance tracking, Facility management, etc.)

Implementation:
 Ensure Quality parameters being implemented, and record maintained.
 Ensure daily tracking of day-to-day processes for smooth running of operations- Ongoing Audit.
 Ensure maximum patient satisfaction.
 Daily tracking of all operational issues through team huddles.
 Facility management.
 Inventory management
 Utility management and ensuring timely submission of bills.
 To ensure and coordinate Renewal of Licenses.
 Ensure Staff Training and implementation of new processes.
 Attendance management.
 Roster Preparation as well as implementation in coordination.
 Ensuring effective CME program logistics.

Compliance:
 Compliance to Quality measures
 Compliance to Non-Clinical Training Modules.
 Compliance to CME/ CPD.
 Compliance to regular Meetings within the clinics and cross functional team.
 Compliance to all standard processes.
 Reconciliation of Day-to-Day Collection.

Advisory –
 Advise to the Area Sales Manager on the strategy for the cluster.
 B2B program – providing nonclinical expert advice – Drafting / Implementing (Freedom pus cards embedded in system) / development of services on non-clinical side – How does service look like & Diagnostics / New program delivery outside clinics / SPOC for corporates tie ups being based at clinic.

Qualification:

• MHA / PGDHM (Hospital Management)

Experience:
• 5 years’ experience

Competencies

• Expertise in Operation management, people management, Quality control and Customer Relation Management.

If interested, please share your Resume to DevanshiParashar@hcl.com