Ensure effective delivery of services by leading and
tracking all the administrative processes for the
Streamline day-to-day operational activities ensuring
minimum customer grievances.
Responsible for day-to-day operations (including Front
Office, Security, billing & collections and Housekeeping,
Attendance tracking, Facility management, etc.)
Ensure Quality parameters being implemented, and record maintained.
Ensure daily tracking of day-to-day processes for smooth running of operations- Ongoing Audit.
Ensure maximum patient satisfaction.
Daily tracking of all operational issues through team huddles.
Utility management and ensuring timely submission of bills.
To ensure and coordinate Renewal of Licenses.
Ensure Staff Training and implementation of new processes.
Roster Preparation as well as implementation in coordination.
Ensuring effective CME program logistics.
Compliance to Quality measures
Compliance to Non-Clinical Training Modules.
Compliance to CME/ CPD.
Compliance to regular Meetings within the clinics and cross functional team.
Compliance to all standard processes.
Reconciliation of Day-to-Day Collection.
Advise to the Area Sales Manager on the strategy for the cluster.
B2B program – providing nonclinical expert advice – Drafting / Implementing (Freedom pus cards embedded in system) / development of services on non-clinical side – How does service look like & Diagnostics / New program delivery outside clinics / SPOC for corporates tie ups being based at clinic.
• MHA / PGDHM (Hospital Management)
• 5 years’ experience
• Expertise in Operation management, people management, Quality control and Customer Relation Management.
If interested, please share your Resume to DevanshiParashar@hcl.com