Clinic Manager Featured

Purpose of the role
Ensure effective delivery of services by leading and tracking all the administrative processes for the assigned cluster
Streamline day-to-day operational activities ensuring minimum customer grievances.
Responsible for day to day operations (including Front Office, Security, billing & collections and Housekeeping, attendance tracking, Facility management, etc.)

Key Responsibilities

Implementation:
 Ensure Quality parameters being implemented, and record maintained.
 Ensure daily tracking of day-to-day processes for smooth running of operations- Ongoing Audit
 Ensure maximum patient satisfaction
 Daily tracking of all operational issues through team huddles
 Facility management
 Inventory management
 Utility management and ensuring timely submission of bills.
 To ensure and coordinate Renewal of Licenses
 Ensure Staff Training and implementation of new processes
 Attendance management
 Roster Preparation as well as Implementation in coordination
 Ensuring effective CME program logistics
Compliance:
 Compliance to Quality measures
 Compliance to Non Clinical Training Modules
 Compliance to CME/ CPD
 Compliance to regular Meetings within the clinics and cross functional team
 Compliance to all standard processes
 Reconciliation of Day to Day Collection

Advisory –
 Advise to the Area Sales Manager on the strategy for the cluster.
 B2B program – providing non clinical expert advice – Drafting / Implementing (Freedom pus cards embedded in system) / development of services on non-clinical side – How does service look like & Diagnostics / New program delivery outside clinics / SPOC for corporates tie ups being based at clinic

DESIRED PROFILE

Qualification: • MHA / PGDHM (Hospital Management)
Experience • 5 years’ experience
Competencies
• Expertise in Operation management, people management, Quality control and Customer Relation Management.