Posted time 20 December 2022 Location Vijayawada Job type Full Time

Purpose of the role
Ensure effective delivery of services by leading and tracking all the administrative processes for the assigned cluster
Streamline day-to-day operational activities ensuring minimum customer grievances.
Responsible for day to day operations (including Front Office, Security, billing & collections and Housekeeping, attendance tracking, Facility management, etc.)

Key Responsibilities

Implementation:
 Ensure Quality parameters being implemented, and record maintained.
 Ensure daily tracking of day-to-day processes for smooth running of operations- Ongoing Audit
 Ensure maximum patient satisfaction
 Daily tracking of all operational issues through team huddles
 Facility management
 Inventory management
 Utility management and ensuring timely submission of bills.
 To ensure and coordinate Renewal of Licenses
 Ensure Staff Training and implementation of new processes
 Attendance management
 Roster Preparation as well as Implementation in coordination
 Ensuring effective CME program logistics
Compliance:
 Compliance to Quality measures
 Compliance to Non Clinical Training Modules
 Compliance to CME/ CPD
 Compliance to regular Meetings within the clinics and cross functional team
 Compliance to all standard processes
 Reconciliation of Day to Day Collection

Advisory –
 Advise to the Area Sales Manager on the strategy for the cluster.
 B2B program – providing non clinical expert advice – Drafting / Implementing (Freedom pus cards embedded in system) / development of services on non-clinical side – How does service look like & Diagnostics / New program delivery outside clinics / SPOC for corporates tie ups being based at clinic

DESIRED PROFILE

Qualification: • MHA / PGDHM (Hospital Management)
Experience • 5 years’ experience
Competencies
• Expertise in Operation management, people management, Quality control and Customer Relation Management.