Clinic Manager

Job Purpose
Ensure effective delivery of services by leading and tracking all the administrative processes for the
assigned cluster.
Streamline day-to-day operational activities ensuring minimum customer grievances.
Responsible for day-to-day operations (including Front Office, Security, billing & collections and
Housekeeping, attendance tracking, Facility management, etc.)

Implementation:

 Ensure Quality parameters being implemented, and record maintained.
 Ensure daily tracking of day-to-day processes for smooth running of operations- Ongoing Audit  Ensure maximum patient satisfaction  Daily tracking of all operational issues through team huddles  Facility management  Inventory management
 Utility management and ensuring timely submission of bills.
 To ensure and coordinate Renewal of Licenses  Ensure Staff Training and implementation of new processes
 Attendance management
 Roster Preparation as well as Implementation in coordination  Ensuring effective CME program logistics

Compliance:
 Compliance to Quality measure
 Compliance to Non-Clinical Training Modules
 Compliance to CME/ CPD  Compliance to regular Meetings within the clinics and cross functional team
 Compliance to all standard processes
 Reconciliation of Day to Day Collection

Advisory –
 Advise to the Area Sales Manager on the strategy for the cluster.
 B2B program – providing non clinical expert advice – Drafting / Implementing (Freedom pus cards embedded in system) / development of services on non-clinical side – How does service look like & Diagnostics / New program delivery outside clinics / SPOC for corporates tie ups being based at clinic

Experience  7+ Years

Educational Qualification  MHA / PGDHM (Hospital Management)

Skills and Competencies
 Expertise in Operation management.
 People management.
 Quality control and Customer Relation Management