Front Office Executive

Job Description:
 Work towards ‘error-free’ billing / right in first instance.
 Managing appointments, registrations of patients.
 Resolution of patient complaints pertaining to appointment / billing etc.
 Escalation to appropriate team for quick resolutions.
 Patient feedback.
 Usage of system / IT – patient records.
 Work with Nursing and doctors to provide ‘care coordination’.
 Effective utilization of all communication and EPABX systems.
 Communicating about facilities, services offered along policy & prices.

Qualification:
 Graduate

Experience:
 3-5 years; preferably with 2 years of service industry / healthcare industry

Competencies:
 Service Excellence
 Team player
 Analytical and Problem-Solving skills
 Communication skills
 Interpersonal skills
 Attention to details