17 May 2023 
Bangalore 
Full Time Retainer Job Purpose:
To provide information to the patients and give the ‘world class patient experience’ with respect to the appointment management, billing and other administrative processes…..a caring and patient centric atmosphere in the Front Office.
Key Responsibilities:
• Work towards ‘error-free’ billing / right in first instance
• Managing appointments, registrations of patients
• Resolution of patient complaints pertaining to appointment / billing etc
• Escalation to appropriate team for quick resolutions
• Patient feedback
• Usage of system / IT – patient records
• Work with Nursing and doctors to provide ‘care coordination’
• Effective utilization of all communication and EPABX systems.
• Communicating about facilities, services offered along policy & prices.
Competencies:
Core Competencies
• Service Excellence
• Team player
Technical competencies
• Analytical and Problem-Solving skills
• Communication skills
• Interpersonal skills
• Attention to details
Qualification:
• Graduate
Experience
• 3-5 yrs.; preferably with 2 of service industry / healthcare industry.
If interested, please share your Resume to NitinCV@hcl.com