IT Support

Key Responsibilities
The incumbent in this position will:
 Active Directory Domain, Group Policies, Domain controller migration and upgrades.
 File and Print sharing, File Server migrations.
 Microsoft Exchange or Office 365 messaging,
 Outlook Configurations.
 Knowledge of Data Backups, Backup Strategies, Experience on backup tools will be an additional advantage.
 Basic knowledge of Routers, Firewalls, NAT, VPN configuration (SonicWall preferable).
 Knowledge and working experience on Ticketing systems & Remote Administration tools.
 Good Desktop Troubleshooting experience.
 Anti-Virus installations and Troubleshooting.
 Knowledge of DHCP, DNS Management. Ticketing tools.
 Basic Laptop, desktop, printers, and overall network troubleshooting.
 Asset management
 Quickly to grasp and understand new tools and business application flows
 Vendor Management
 Internal stakeholder communications related to IT, Infra & applications
 Experience in working in high pressure environment with aggressive turnaround time is a must.

Technical skills Known: L1 Support

Experience: 1-3 Years

Educational Qualification: Any Technical Graduation.