Core Responsibilities :
• Attending to customer query.
• Communicating with customer and recommending health packages.
• Package Sales.
• End-to-end ownership for managing leads till final billing.
• Capturing relevant and correct patient details in LMS.
• Booking appointments for patients for various locations.
• Eliciting customer feedback and handling customer complaints maturely.
• Interacting with customers on chat for any inquiry or request.
• Maintaining the brand standard.
• Giving customer a delightful overall experience
Qualification:
• Essential: Graduate
Language Skills:
• English (Essential)
• Tamil (Essential)
• Telugu (Preferable)
• Hindi (Preferable)
Experience:
• Minimum 2 years of experience
Job Purpose:
Identifying, aligning, and managing the Network of all the Healthcare service vendors who are part of our Healthcare service delivery ecosystem for e.g. E-pharmacy, Lab, Healthcare @ home, medical devices, etc.
Roles & Responsibilities:
1) Identify relevant vendors as per our business model
2) Identifying the scope of the work of all vendors
3) Participate in the commercial discussion with all prospective vendors
4) Participate actively in the closing the contract with the vendor in coordination with Finance, Legal and Corporate sales team
5) Leading the Induction process of any vendor in the system Act as a single point of contact for all these vendors
6) To have periodic review with all vendors and ensure all the actionable are closed at vendor’s end
7) To ensure desired quality delivery from vendors and as a Result patient/client experience is superior in all the transactions.
Qualifications & Experience
Preferably Graduate with MBA in Healthcare Management
Experience 5+ years in similar Management
Please share your resume to the at devanshiparashar@hcl.com if interested