Job Purpose : To coordinate and address patient queries over call.
Core Responsibilities :
• Attending to customer query.
• Communicating with customer and recommending health packages.
• Package Sales.
• End-to-end ownership for managing leads till final billing.
• Capturing relevant and correct patient details in LMS.
• Booking appointments for patients for various locations.
• Eliciting customer feedback and handling customer complaints maturely.
• Interacting with customers on chat for any inquiry or request.
• Maintaining the brand standard.
• Giving customer a delightful overall experience.
Qualifications: Graduation
Experience: 0-5 Years
Competencies:
• Excellent English-speaking skills.
• Have a logical mind.
• Able to persuade and empathize with patients.
Purpose of the role
As a Customer Care Representative specializing in healthcare, you will serve as the primary point of contact for customers regarding inquiries, complaints, feedback, and requests related to their healthcare plans and appointments. Your role is crucial in ensuring timely and professional responses to all customer queries, ultimately leading to customer satisfaction. Building sustainable relationships and trust with customers through open and interactive communication will be a key aspect of your responsibilities.
Key Responsibilities
1. Act as the first point of contact for customers regarding inquiries, complaints, feedback, and requests related to their healthcare plans and appointments.
2. To conduct follow-up calls according to provided leads and schedule a minimum of 30 health check appointments daily.
3. Provide timely and professional responses to all customer queries, ensuring customer satisfaction.
4. Build and maintain sustainable relationships with customers through open and interactive communication.
5. Follow communication procedures, guidelines, and policies to ensure consistency and efficiency in customer interactions.
6. Book health check appointments for customers as per their requirements.
7. Conduct continuous follow-ups with customers to aid and ensure closure of their queries or requests.
DESIRED PROFILE
Qualification: Graduation
Experience: 0-5 Years
Competencies:
1. Excellent communication skills, both verbal and written.
2. Strong customer service orientation with a focus on delivering exceptional customer experiences.
3. Ability to handle customer inquiries and complaints with empathy and professionalism.
4. Familiarity with healthcare systems and terminology is preferred.
5. Proficiency in using call center software and systems.
6. Ability to multitask and prioritize tasks effectively.
7. Attention to detail and accuracy in recording customer information and interactions.
8. Willingness to adhere to company policies and procedures regarding customer interactions and data privacy.
