Job Purpose
To provide information to the patients and give the ‘world class patient experience’ wrt to the appointment management, billing and other administrative processes….a caring and patient centric atmosphere in the Front Office.
Key Responsibilities
Work towards ‘error-free’ billing / right in first instance
Managing appointments, registrations of patients
Resolution of patient complaints pertaining to appointment / billing etc
Escalation to an appropriate team for quick resolutions
Patient feedback
Usage of system / IT – patient records
Work with Nursing and doctors to provide ‘care coordination’
Effective utilization of all communication and EPABX systems.
Communicating about facilities and services offered along policy & prices.
Experience
5+ Years, preferably with 2 of service industry / healthcare industry.
Educational Qualification
Graduate
