Jobe Role – Nurse Educator
Job Title – AM/DM – Nursing Services
Job Location – Noida Sector 126
Job Purpose –
This position is responsible for managing the overall Nursing Services of the LOB-1 Business of HCL Healthcare and ensuring nurses’ clinical and service excellence, while supporting their capacity enhancement and quality assurance.
Job Responsibilities –
– Facilitate providing education, training, and support for knowledge enhancement and skill development of the nurses across locations and ensuring end-to-end clinical and service excellence by them.
– Support the initial evaluation of prospective candidates, including participation in the clinical (technical) round of the recruitment process for hiring nurses.
– Facilitate the induction of the new-joinee nurses, covering key procedures and skills expected from them.
– Plan and conduct post-induction training and other capacity enhancement activities for the nursing staff across locations. Maintaining good rapport and warm connect with them is crucial, especially during the initial 90 days of their onboarding.
– Carry out concurrent and onsite monitoring and evaluation; provide supportive supervision; and offer technical insights and support for process improvement. A minimum 25% of the time in this role will be spent traveling to the onsite clinics at various locations. In case of contingency, must be ready to take the role of on ground Nurse at client location / Clinic.
Key Responsibilities
The incumbent in this position will:
• Facilitate ensuring end-to-end clinical and service excellence by the HCL Healthcare doctors and allied clinical staff, with primarily focusing on the clinical quality of the LOB-1 doctors but also covering nurses, dieticians and other paramedic/allied providers.
• Support the initial evaluation of prospective candidates, including participation in the clinical (technical) round of the recruitment process for hiring LOB-1 doctors.
• Facilitate the induction of the new-joinee team members, focusing on clinical & service excellence.
• Plan and conduct post-induction training and other capacity enhancement activities for clinical capacity enhancement and service excellence, based on periodic training need assessments and post-training evaluations. Maintaining good rapport and warm connect with doctors & other team members is crucial, especially during the initial 90 days of their onboarding.
• Carry out concurrent and onsite monitoring and evaluation; provide supportive supervision; and offer technical insights and support for process improvement. Approximately 25% of the time in this role will be spent traveling to the onsite clinics at various LOB-1 locations.
• Work closely with internal stakeholders, including those at the Corporate Office and the on-ground clinic teams at various onsite clinics (LOB-1 locations).
• Liaise with Clients to provide periodic updates, technical support, and other inputs related to clinical and service excellence for the LOB-1 Business of HCL Healthcare.
• Analyse relevant data; provide technical support and inputs for preparing reports, dashboards & publications; and make periodic presentations to key stakeholders on observations, actions, and further planning and insights.
• Collaborate with internal stakeholders, including:
o Central Quality Team
o Learning & Development
o Human Resources
o All clinics/ health facilities (LOB-1 Business)
o Operations (LOB-1 Business)
o EMR & Business Analytics
Minimum Qualification Required – Medical Graduate
Exp – 5+yrs in handling NABH/JCI compliances
Work Location – Noida
please send your updated CV to devanshiparashar@hcl.com with current CTC details.
