Category:

Gynaecologist

May 13th, 2024 by

Purpose of the role: To ensure timely & quality treatment to patients.

Key Responsibilities:
• To Conduct OPD’s and provide Gynecology related health care to patients
• Practices comprehensive and high quality clinical assessment, including taking a history, conducting a physical examination, interpreting investigations, justifying a diagnosis, and implementing a treatment plan
• Documents all patient health information, such as medical history, examination findings, and investigation results, in the electronic medical record, in a timely and accurate manner
• Organizes preventive medical programmes for individual patients advises and educates patients concerning diet, medication usage, and methods for prevention of disease
• Participates in health education for all patients, through individual patient counselling and group health talks
• Works with the Nurse Care Coordinator to design a partnership for long-term health care with every patient
• Conducts health screening programs in the clinic and at external activities.
• Participate in all Clinic Practice Meetings, external clinic activities, and meetings/committees as needed.

Qualification: • MS/DNB/DGO from recognized Indian Medical Colleges

Experience:
• 5 Plus Years Post PG
• At least one year of outpatient patient care experience

Competencies:
• Clinical and Analytic Skills, Interpersonal & Communication skills, Team Player, Open to Learning and Professional Development

Calling Executive

May 3rd, 2024 by

Purpose of the role

As a Customer Care Representative specializing in healthcare, you will serve as the primary point of contact for customers regarding inquiries, complaints, feedback, and requests related to their healthcare plans and appointments. Your role is crucial in ensuring timely and professional responses to all customer queries, ultimately leading to customer satisfaction. Building sustainable relationships and trust with customers through open and interactive communication will be a key aspect of your responsibilities.


Key Responsibilities

1. Act as the first point of contact for customers regarding inquiries, complaints, feedback, and requests related to their healthcare plans and appointments.
2. To conduct follow-up calls according to provided leads and schedule a minimum of 30 health check appointments daily.
3. Provide timely and professional responses to all customer queries, ensuring customer satisfaction.
4. Build and maintain sustainable relationships with customers through open and interactive communication.
5. Follow communication procedures, guidelines, and policies to ensure consistency and efficiency in customer interactions.
6. Book health check appointments for customers as per their requirements.
7. Conduct continuous follow-ups with customers to aid and ensure closure of their queries or requests.

DESIRED PROFILE

Qualification: Graduation
Experience: 0-5 Years
Competencies:
1. Excellent communication skills, both verbal and written.
2. Strong customer service orientation with a focus on delivering exceptional customer experiences.
3. Ability to handle customer inquiries and complaints with empathy and professionalism.
4. Familiarity with healthcare systems and terminology is preferred.
5. Proficiency in using call center software and systems.
6. Ability to multitask and prioritize tasks effectively.
7. Attention to detail and accuracy in recording customer information and interactions.
8. Willingness to adhere to company policies and procedures regarding customer interactions and data privacy.

Radiologist

May 3rd, 2024 by

Job Summary: As a Radiologist in HCL Healthcare’s corporate clinic, you will play a crucial role in the diagnosis and treatment of patients through the interpretation of medical images. You will utilize your expertise in radiology to analyse, interpret and report on various imaging studies, including X-rays, Ultrasonography and Mammography. Your primary responsibility will be to provide accurate and timely radiological assessments to aid in the diagnosis and management of patient conditions.

Responsibilities
• Performing and Interpreting diagnostic imaging procedures, including X-rays, Ultrasonography and Mammography, in accordance with established protocols and guidelines.
• Reviewing patient medical histories and coordinating with referring doctors to determine appropriate imaging techniques and protocols.
• Analysing and interpreting medical images to identify abnormalities, diseases and injuries, and provide accurate and comprehensive reports.
• Maintaining accurate records of patient diagnoses and treatments, including use of Electronic Medical Records (EMR) systems.
• Communicating results and recommendations to patients and referring doctors.
• Collaborating with multidisciplinary teams to discuss and evaluate patient cases, thereby contributing to treatment planning and decision-making processes.
• Ensuring accuracy and quality of radiological images by adhering to technical and safety standards.
• Providing guidance and support to radiology technicians and other staff members involved in imaging procedures.
• Maintaining patient confidentiality and adhering to ethical standards in the practice of radiology.
• Participating in quality assurance activities, including image audits, to ensure the highest standards of patient care.
• Adhering to all relevant legal and regulatory requirements, including radiation safety protocols, patient privacy laws, and provisions under the Pre-Conception and Pre-Natal Diagnostic Techniques (PC-PNDT) Act, 1994.
• Participating in continuing medical education and training programmes to keep up with the latest advancements and trends in radiology and medical imaging technology.

Qualification and Experience
• Recognized post-graduate medical degree/diploma in Radiology/Radio-diagnosis (MD/DNB/DMRD or equivalent)
• At least 6 months of post-qualification professional experience of performing and interpreting diagnostic imaging procedures, including X-rays, Ultrasonography and Mammography.
• Current and valid medical license (registration with medical council) to practise as a Radiologist.
• Compliance fulfilment to the provisions under the PC-PNDT Act, 1994 (including the need of name to be entered in the Clinic’s PC-PNDT certificate for using Ultrasonography machine).
• Strong analytical and problem-solving skills, with the ability to make accurate and timely diagnoses.
• Excellent communication and interpersonal skills to effectively collaborate with patients, their attendants, colleagues and other healthcare professionals.