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Front Office Executive- Chennai

 

 

  • Job Description :

    Objective


    To provide information to the patients and give the world class patient experience wrt to the appointment management, billing and other administrative processes..a caring and patient centric atmosphere in the Front Office.

    Responsibilities 

    Work towards error-free billing / right in first instance
    Managing appointments, registrations of patients
    Resolution of patient complaints pertaining to appointment / billing etc
    Escalation to appropriate team for quick resolutions
    Patient feedback
    Usage of system / IT patient records
    Work with Nursing and doctors to provide care coordination
    Effective utilization of all communication and EPABX systems.
    Communicating about facilities, services offered along policy & prices.

    DESIRED PROFILE

    Qualification
    : Graduate 

    Experience - 3-5 yrs; preferably with 2 of service industry / healthcare industry.

    Core Competencies 

    Service Excellence
    Team player

    Technical competencies

    Analytical and Problem Solving skills 
    Communication skills
    Interpersonal skills 
    Attention to details 


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