Front Office Executive Featured

Purpose of the role
To provide information to the patients and give the ‘world class patient experience’ with respect to the appointment management, billing and other administrative processes

Key Responsibilities
• Work towards ‘error-free’ billing / right in first instance
• Managing appointments, registrations of patients
• Resolution of patient complaints pertaining to appointment / billing etc
• Escalation to appropriate team for quick resolutions
• Patient feedback
• Usage of system / IT – patient records
• Work with Nursing and doctors to provide ‘care coordination’
• Effective utilization of all communication and EPABX systems.
• Communicating about facilities, services offered along policy & prices.

DESIRED PROFILE
Qualification: • Graduate

Experience • 3-5 yrs; preferably with 2 of service industry / healthcare industry.

Competencies
Core Competencies
• Service Excellence
• Team player

Technical competencies
• Analytical and Problem Solving skills
• Communication skills
• Interpersonal skills
• Attention to details

If interested please share resume to dineshsharma2@hcl.com