Manager – Quality Assurance & Compliances Featured

Key Responsibilities

The incumbent in this position will:
• Facilitate ensuring end-to-end clinical and service excellence by the HCL Healthcare doctors and allied clinical staff, with primarily focusing on the clinical quality of the LOB-1 doctors but also covering nurses, dieticians and other paramedic/allied providers.
• Support the initial evaluation of prospective candidates, including participation in the clinical (technical) round of the recruitment process for hiring LOB-1 doctors.
• Facilitate the induction of the new-joinee team members, focusing on clinical & service excellence.
• Plan and conduct post-induction training and other capacity enhancement activities for clinical capacity enhancement and service excellence, based on periodic training need assessments and post-training evaluations. Maintaining good rapport and warm connect with doctors & other team members is crucial, especially during the initial 90 days of their onboarding.
• Carry out concurrent and onsite monitoring and evaluation; provide supportive supervision; and offer technical insights and support for process improvement. Approximately 25% of the time in this role will be spent traveling to the onsite clinics at various LOB-1 locations.
• Work closely with internal stakeholders, including those at the Corporate Office and the on-ground clinic teams at various onsite clinics (LOB-1 locations).
• Liaise with Clients to provide periodic updates, technical support, and other inputs related to clinical and service excellence for the LOB-1 Business of HCL Healthcare.
• Analyse relevant data; provide technical support and inputs for preparing reports, dashboards & publications; and make periodic presentations to key stakeholders on observations, actions, and further planning and insights.

• Collaborate with internal stakeholders, including:

o Central Quality Team
o Learning & Development
o Human Resources

o All clinics/ health facilities (LOB-1 Business)
o Operations (LOB-1 Business)
o EMR & Business Analytics

Minimum Qualification Required – Medical Graduate
Exp – 5+yrs in handling NABH/JCI compliances
Work Location – Noida

please send your updated CV to devanshiparashar@hcl.com with current CTC details.